RETURNS AND REFUNDS

We are committed to providing the highest quality skincare services and products. Due to the personalized and consumable nature of our offerings, we are unable to accept returns on skincare products or services once purchased. Skincare products are formulated to nourish and protect your skin's health, and for safety and sanitary reasons, we cannot accept returned or opened products, as this protects both you and other customers.

We recommend discussing any skin sensitivities or concerns with our staff before your appointment or purchase. We're here to help you select products and services best suited to your unique skin needs and can answer any questions about ingredients or application. Thank you for trusting us with your skincare and wellbeing. We look forward to helping you achieve healthy, radiant skin.
DOMESTIC SHIPPING

Online orders are processed within 3 business days.

We offer free ground shipping in the domestic US on orders over $150.00, international orders excluded.

All orders are shipped USPS or UPS except for shipments to Hawaii and Alaska.

If you notice any delays or issues while tracking your package please contact the carrier for help. We are not able to provide additional insight on packages once they are en route.
Expedited & Guaranteed Delivery

If you are in need of expedited or guaranteed delivery by a specific date, please reach out to our team by email or phone and we will do our best to accommodate your request.

We appreciate your business and want you to receive your products in excellent condition. If you have any questions about this policy, please don't hesitate to reach out.
LOST, STOLEN OR DAMAGED PACKAGES

We take great care in packaging your order to ensure your products arrive in perfect condition. However, we understand that damage can occasionally occur during transit.

What to Do If You Receive Damaged Products:

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with photos of the damaged product and packaging. We will review your claim and work to resolve the issue promptly.

Our Commitment

For valid shipping damage claims, we will offer one of the following solutions:

  • A replacement shipment of the damaged product
  • A full refund for the damaged items
  • A credit toward a future purchase

What We Ask of You

To process your claim, please provide clear photos showing:

  • The damaged product
  • The packaging and any visible shipping damage
  • The product as it arrived

Timeframe

Damage claims must be reported within 48 hours of delivery. This allows us to work with carriers efficiently and ensures the fastest resolution for you.

Carrier Responsibility

Please note that while we take responsibility for our packaging, shipping carriers are ultimately responsible for safe transport. For claims involving severe damage or loss, we may direct you to file a claim with the carrier directly, and we're happy to assist you with that process.

We appreciate your business and want you to receive your products in excellent condition. If you have any questions about this policy, please don't hesitate to reach out.
OUT OF STOCK ITEMS

The inventory on our site should be up-to-date, but sometimes due to high demand and two locations, mistakes happen and an item may be out of stock or unavailable. In this case we will refund you for the missing item and contact you by email to see if you’d like us to ship the order incomplete. We will gladly help you find a replacement product and will provide alternative suggestions whenever possible.
ORDER CHANGE REQUESTS

If you need to change your shipping address before your order is shipped please promptly email hello@udander.com. We are not able to redirect orders once they are in transit and are not responsible for orders shipped to an address entered by mistake. Once an order has been placed, we're unable to make any cancellations.