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frequently asked questions

Cancellation Policy
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

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How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Cancellation Policy

We understand things happen, and to protect the integrity of our services and staff scheduling, udånder thoughtfully maintains a 24-hour cancellation policy. To avoid the full charge of your booked service(s), we kindly ask guests to reschedule or cancel outside of the 24-hour window. Please note that both rescheduling within 24 hours and no-showing are considered a cancellation and are subject to the full cost of service and will be charged to the card on file. Thank you for understanding!

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